The booking procedure is simple. Let's use our Livingston branch.
- First, we have to know what the problem is to understand if we can help you. So, booking an estimate or repair is here InteTeam - BookRepairOnline - we need your email to send a confirmation.
- Once you have your booking ID, you or we can book a visit to the repair shop. The branch in Livingston is a house, and you can book a visit here: calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ1dsqrGAWxm7Qwt6LlBjTy7pzYsDxyoCLDVVSA8BmAP31ftmH2oqKNu2252gq0Ttia_Bcy4JsBi
- On arrival, we will ask for your booking ID. Please bring no cables, boxes, or accessories, just the device - unless asked for. If its raining, please bring it in some cover or a bag. TVs in the bed sheet can be carried, but keep in mind the LCD panel is only 3 mm thick, so super thin - don't touch it.
- The address is in the booking URL and in the calendar URL.
The time of fixing depends on a few factors:
- What priority will you choose during booking? High - we try to analyze the problem within hours, but 1-2 days is max for most repairs. Medium is 3-5 working days.
- What is the nature of the fault?
- Do we stock parts, or have to order it?
- How long the delivery will take?
- After installing new parts/components, is there any other fault?
It's difficult to say how much if we don't know:
1. What is faulty? We need a brand, model, revision and problem description to give you a rough idea about the price.
2. Is it what we think is faulty for real faulty? Not always the problem we see is a root cause of the problem.
3. Are we 100% sure that by only replacing the faulty components/parts, we will fix the problem?
4. Are there any additional risks like the screen replacement or removal?
In general, most of our customers pay £30-60 for the labour + parts. But, if the value of the device is low, we recommend not fix it, or we can try to fix it in our spare time as a community service more than a regular service. Keep in mind, that this is voluntary work and not always we are able to do it. Or might take a huge amount of time as we have +150 jobs at the moment.
So, the best is to just book it in and we can then estimate for you if you're not sure.
We've created a self help page with prices based on a common faults on our main website here:
Inte.Team - self-help service
Payments and pick-up details:
1. Please pick the date and time, or time range so that I can check my calendar if that's OK, or we need to pick another date/time. Or book this visit on your own, here is a URL: https://calendar.app.google/h3c6r3WBFWHMx3sq6
2. During the pickup we will switch it on so that you can see it yourself that it is working. So, please allow extra 5-10 minutes for that to happen.
3. Once tested you will be able to pay by cash, bank transfer, or card +1.69%. If you'd like to pay before the collection, I can send you a URL as well, but as well +1.69% as it will be a card payment.
4. Once paid, I'll mark it as Customer Picked It Up - status, and you'll take it back home. We need to give it a minimum of 24h, and you can let me know if everything is OK. If yes, I can close the booking for you.
5. On that time, we will send a review link on Google Maps. If you have no time, please use only the stars rather than placing a long review.
The address for collection is: 43 Norman Rise, Livingston EH54 6LY, please bring your booking ID with you.
How much time we will keep the device depends on the circumstances, but no more than 3 months from the reported Ready For Collection. After that, if not picked up, it will go to the Recycling Business.
So, if you can't pick up, or pay, please contact us so that we can help you sort things out.
It's OK, we can help. We can book it in for you.
Please call us on 01506 53 22 47 and our customer support representative will book in the visit in one of our branches for you.
On arrival, our team will book it in for you in our booking system.
We have too many repairs to memorize which device belongs to who. Hence why we have to book each of them. This way we can match the device with contact information, have details for an invoice, have a whole history of repair and much more. We even pay our technicians for each job they are attached to. So, it's really important to do it the right way.
Plus it helps us to keep things organized and even helps doing our taxes. So, hope you understand that it's really important for us to neglect it.
We only keep our Youtube channel with over 600 videos up to date called @screen-protector:
Screen-Protector - InteTeam - YouTube
here is a video for people who'd like to fix their TVs - really important:
TV repairs - must watch if you plan to fix your TV - YouTube
We do have Facebook as well, but we don't use it much:
https://www.facebook.com/Inte.Team/
We use chat there, so if you prefer to contact us via chat, feel free to do it.
We use whatsapp chat as well which is always available on our website:
livingston.electronicsrepairshop.co.uk
